Here to provide affordable, local energy for Harborough residents
We are Harborough Energy...
   




Creating sustainable energy projects in and around Market Harborough.
Community energy

Energy firms told to refund customers after gas meters mistake

Some householders have been paying nearly three times too much for their gas, after at least one energy supplier got its maths wrong.

The error – caused by mixing up measurements from older imperial meters with modern metric ones – is thought to have affected thousands of people. The regulator has ordered gas suppliers to refund any affected customers.

The problem came to light after energy firm E.On discovered that it had overcharged 350 of its customers. One customer paid too much for 15 years, E.On has admitted. The company said that all compensation would be worked out on an individual basis. It is thought that those who have been overcharged are people whose imperial meters were replaced with metric meters.

However in some cases the supplier may not have altered the records properly. As a result they were charged as if their consumption was measured in cubic feet, rather than cubic meters. Some householders have been paying nearly three times too much for their gas, after at least one energy supplier got its maths wrong.

The error – caused by mixing up measurements from older imperial meters with modern metric ones – is thought to have affected thousands of people.

The regulator has ordered gas suppliers to refund any affected customers. The problem came to light after energy firm E.On discovered that it had overcharged 350 of its customers. One customer paid too much for 15 years, E.On has admitted. The company said that all compensation would be worked out on an individual basis.

 

It is thought that those who have been overcharged are people whose imperial meters were replaced with metric meters.

However in some cases the supplier may not have altered the records properly.

As a result they were charged as if their consumption was measured in cubic feet, rather than cubic meters.